Focusing on sales alone kills loyalty.

Focusing on costs alone kills initiative.

Focusing on quality builds sales, loyalty, initiative, pride of workmanship and profits.

What works and what doesn't work in managing people?

In managing production? Do those who do the work have the knowledge and skills to make the right decisions? Where do they go to find out how to do things if management isn't around?

Most owners and managers are never trained to manage, they were chosen because they were good at doing something. Being good at doing is not the same as leading. Business schools teach theory, not practise.

The truth is, front line employees are the ones directly involved with running the business, and therefore are the ones who can figure out what is going on, and how to improve it: IF GIVEN PROPER LEADERSHIP AND TRAINING.

Do employees have the tools they need to be able to be able to improve how things are done? What are those tools?

Are Good Manufacturing Procedures used? Are written operating procedures within easy grasp of the workers? Is there an employee manual? Does it have even a little relation to what really goes on?

How can fear be replaced with pride of workmanship?